Automotive Customer Service Representative

2 weeks ago

mount, India beBeeCustomerService Full time

As an automotive customer service professional, you will be responsible for managing daily customer requests through a shared mailbox and providing member support across multiple channels. Ensure customer satisfaction by addressing complaints and inquiries promptly. Conduct product sales and process returns and related requests.The ideal candidate should have demonstrated experience in customer service with a strong background in the automotive repair industry. Proficiency in English is required, along with strong analytical and problem-solving abilities.A customer-centered approach with adaptability to various customer personalities is necessary. Teamwork skills for working with team members and other departments are also required.You will identify and assess customers' needs to achieve satisfaction, conduct product sales, and process returns and related requests. You will work remotely in shifts aligned with market operational hours and contribute to a dynamic team environment.Your role involves resolving customer complaints and inquiries promptly, ensuring customer satisfaction. You will handle customer requests through a shared mailbox and provide member support across multiple channels. Additionally, you will process returns and related requests, identifying and assessing customers' needs to achieve satisfaction.In this role, you will work closely with the team to ensure seamless communication and collaboration. Your strong analytical and problem-solving abilities will help you navigate complex customer issues effectively.This position requires adaptability to various customer personalities, as well as excellent communication and teamwork skills. If you have a passion for delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply.

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