Assistant Manager

1 day ago

west bengal, India Policybazaar.com Full time

Job Description:-Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfactionInsurance Sales Establish & Manage Relationships / Engagement with the Clients.Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilitiesTo monitor and document the work schedule of staff and absences.Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growthTaking weekly and monthly calls with clients to understand the expectations from the teams and provided updatesEnsure that all audit-related issues are brought to a closeIdentify and drive continuous improvements and initiatives in processCoach & mentor Team lead so that they are able to manage their teams betterTo ensure that all internal customer queries are followed up on a timely basisCollaborate with internal teams.To be the Key contact for all problems and queries with specific business assigned.Take on special projects as per business needAction-Oriented, Integrity and Trust, PerseveranceCommand Skills, Problem Solving, Drive for results, Standing along and Directing OthersManaging & measuring workAbility to handle sales pressureExcellent verbal and written communications skillsStrong external and management reporting skillsISMS Responsibilities:Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;Ensure the safeguarding of information in their possession;Accepts responsibilities for the operation and protection of information assets; andPerform the work as delegated by the by the Function HeadDesired Skills and Experience-Must have experience into managing a telesales team of 50-60 people Must have on papers experience as a Assistant Manager with direct reporting of Teamleaders.Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance TargetsProficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & MentoringInsurance SalesAbility to calibrate employee performance to the Performance Targets through monitoring and CoachingAbility to communicate and resolve issues that affect Performance CriteriaAbility to lead employees on their team to performance of the Performance CriteriaDemonstrated language fluency in English, Hindi & BengaliWhat do we offer?Endless growth opportunitiesGMC- Group medical coverageGratuity is paid as per applicable law which is over and above total offered CTC

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