VMware NSX-T L2 Engineer

VMware NSX-T L2 EngineerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description: HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you.What you'll do:Responsibilities: As a part of GMS VMware support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in VMware NSX-T and vSphere to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly. Technical Skills: • Admin, Operate and Manage VMware NSX-T and vSphere Datacenter. • Strong knowledge in installing, patching, upgrading NSX-T environments. • Understanding of IP, subnets, masks, switching, routing, firewalls, load balancers etc. • Overlay network, Logical switching implementation and management. • Deploy, Configure and Manage NSX-T Edge Nodes. • Configure and Manage Tier-0 and Tier-1 Gateways • Configure and Manage Distributed Firewall Policies. • Knowledge on Micro-Segmentation • Configure and Manage Gateway Firewall Policies. • NSX-T Datacenter Services such as Load Balancer, NAT, DHCP, VPN • Good working knowledge in ESXi and vCenter. • Understanding of AD, DNS, DHCP. • Troubleshooting network problems and outages. • Basic knowledge on Physical Network and Storage technologies. • Basic knowledge on Linux Operating Systems. • Knowledge on VMware Cloud Foundation VCF is an added advantage. Key Responsibilities: • Resolve customer's issues via telephone, email, or remote sessions. • Reproducing issues in inhouse Lab. • Identify and escalate issues in a timely manner to vendor according to process guidelines. • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. • Collaborate with other technology teams in diagnosing and isolating the cause of complex issues. • Maintain quality on case documentation, SLA timeframes and operational metrics. • Performs within the Productivity Measure of the team (scorecard). • Handle Problem Management, Post Incident Reviews and RCA. Non-Technical Skills: • Excellent written and verbal communication skills. • Commitment to deliver high quality product and solution support. • Must achieve excellent customer satisfaction. • Take ownership and work with high productivity and efficiency. • Support other team members and seek their advice to make decisions on complex issues. For internal movement: • Approval of the employee's current manager is required. • Employees are expected to notify their manager prior to an interview. • Employees in Performance Improvement Plan are not eligible to apply. Education and Experience Required: Bachelor's degree in Engineering (or Equivalent). • Minimum 7 years of relevant experience in Enterprise Managed Service environment. • Certification on the latest track of VMware VCP and CCNA is an added advantage. • Flexible to work in 24/7 environment. • Minimum level should be SPE if applying as part of Internal Job Posting. Additional Skills:Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You:Health & WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.Personal & Professional DevelopmentWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.Unconditional InclusionWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india#operationsJob:ServicesJob Level:Specialist HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.No Fees Notice & Recruitment Fraud Disclaimer It has come to HPE's attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.