Service Delivery Professional

2 weeks ago


lucknow, India beBeeServiceDelivery Full time

Key Roles and Responsibilities:As a Service Delivery Manager, you will play a vital role in ensuring the smooth delivery of services to our clients. Your responsibilities will include preparing and presenting client operational reporting at monthly meetings, managing client SLAs and reporting, and overseeing L1 and L2 analysts to ensure they meet SLA and follow procedures.Prepare and present client operational reporting at monthly meetingsManage client SLAs and reportingOversee L1 and L2 analysts to ensure they meet SLA and follow proceduresAdditional key responsibilities include great report writing skills, onboarding new clients, continuously improving operations and client engagement, developing a deep understanding of the client's business, risk and issue management, problem management, scope management, change management, and major incident management.Requirements:To succeed in this role, you will require minimum 5 years work experience in Service Management, experience with SOC, SIEM, ITIL Service Management accreditation, proven experience with Incident response, strong working knowledge of ITSM service delivery concepts, ability to position and present at a C-suite level, and demonstrated ability to lead and collaborate with a multi-disciplined team.



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