Service Assurance Consultant

6 days ago


pushkar, India beBeeManagement Full time

About the Job:The role involves owning key service delivery relationships, delivering exceptional service assurance and providing generalist cyber consultancy. You will assist with uncovering growth opportunities with clients through new or product upgrades.Key ResponsibilitiesClient Operations ManagementPreparing and presenting client operational reporting at monthly meetingsEnsuring L1 and L2 analysts meet SLA and follow proceduresGREAT report writing skillsOnboarding of new ClientsContinuously improving operations and client engagementContinual Service Improvement Plans (CSIP) for client patchRisk and Issue ManagementProblem ManagementScope ManagementChange ManagementMajor incident managementThe ideal candidate will have a good balance between customer service, technical knowledge, and experience dealing with C-level executives.



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