QA Analyst 3

About Costco Wholesale: Costco Wholesale is a multi-billion-dollar global retailer with warehouse club operations in eleven countries. They provide a wide selection of quality merchandise, plus the convenience of specialty departments and exclusive member services, all designed to make shopping a pleasurable experience for their members. About Costco Wholesale India: At Costco Wholesale India, we foster a collaborative space, working to support Costco Wholesale in developing innovative solutions that improve members’ experiences and make employees’ jobs easier. Our employees play a key role in driving and delivering innovation to establish IT as a core competitive advantage for Costco Wholesale. Position Summary: Quality Assurance Analysts are responsible for ensuring quality across team/domain specific applications. This is accomplished through: software/web testing; evaluating and approving of development tasks as completed for their team/domain; developing, modifying, and executing software strategies and test plans; analyzing and writing test standards and procedures; maintaining documentation of test results to assist in debugging; and modification of software. This role oversees the processes, practices, and execution of both manual and automated UAT, BAT, and Regression testing for all countries deployed on the Costco International ECommerce solution. These practices must be managed within Costco Confluence/JIRA (or other approved repository) and adhered to globally. This role will be required to oversee the execution of these practices for every release by every country. Job Duties / Essential Functions: Designs, develops, and executes software test strategies, test plans, and test scripts. Confirms accuracy and completeness of functional, integration, system, end to end, and acceptance test plans. Designs, creates, and approves (or oversees the creation and approval of) project test cases, scripts, and conditions, as well as QA-related documentation. Develops and ensures adherence to standardized software quality assurance best practices, policies, processes, and controls as it pertains to the Software Development Life Cycle (SDLC). Develops and communicates accurate project estimates based on testing dependency analysis as requested by the project/management team. Analyzes and determines test dependencies including QA environment, QA tools, training, build and deployment plans, and communication processes. Analyzes relevant business content and participates in requirement gathering sessions; provides input on requirement and design documents; assesses requirements for testability, clarity, purpose, inherent ambiguity, contradictory functions, and implementation. Develops, documents, and leads the Defect Management process. Ensures test cases are traceable to originating story/requirement and those tests fully test feature requirements and/or user story acceptance criteria. Manages defects appropriately by assigning, monitoring, and providing timely communication through the defect lifecycle. Conducts QA risk management process throughout the test plan phase defining and differentiating between risk, defect, and issue. Assists teammates in growing and developing the skills necessary to grasp application concepts and tool suite. Identifies and resolves problems, often anticipating issues before they occur or before they grow; develops and evaluates options and implements solutions. Coordinates and oversees test team activities for in-house, onshore, and offshore testing of multiple initiatives. Participates in requirements and user story review; ensures the appropriate acceptance criteria are included and approved globally. Creates and gains project approval on project test plans. Creates and/or oversees the creation and approval of project test cases and QA-related documentation. Executes tests and records results; works with others to identify and resolve defects. Assists with automating and executes automated test cases. Oversees or generates all QA-related documentation. Ensures adherence to standardized QA policies, processes, and documentation standards. Ensures that QA processes and procedures for test environments are followed, and that the integrity of the various environments are not compromised. Executes test cases, defect management, and adherence to test schedule. Attends and/or facilitates daily standup meetings and provides status updates. Provides weekly QA project status reports. Helps to mentor and develop skills in others. Attends all sprint completion meetings and demos to stakeholders. Regular and reliable workplace attendance at your assigned location. Ability to operate vehicles, equipment or machinery Computer, phone, printer, copier, fax Non-Essential Functions: Assists in other areas of the department as necessary. Assists in other areas of the company as necessary. Ability to operate vehicles, equipment or machinery Same as Essential Functions Experience, Skills, Education & Licenses/Certifications: Required: Minimum 5 years’ experience in software testing and leadership capacity. Minimum 5 years’ functional and back-end testing of eCommerce websites and backend applications. Minimum 5 years’ hands-on experience using industry standard software QA tools. Strong knowledge of SDLC and SQA methodology, as well as experience testing on an Agile team. Experience leading QA teams. Experience in eCommerce Solutions, specifically SAP Commerce Platforms. Excellent troubleshooting, analytical, and problem solving skills. Excellent organizational and planning skills, with experience building tactical plans. Ability to produce effective software test plans and test cases. Familiar with source code, version management, and code deployment standards; and ability to utilizes this knowledge. Solid understanding of build tools and software configuration management standards. High level understanding of design/development methodologies and project management concepts. Ability to work effectively and produce consistent results with minimum supervision. Strong communication skills with ability to communicate with all levels of the organization from senior management down to staff level. Proven leadership skills; demonstrated team-building skills with ability to influence and motivate team members that report to other groups in the organization. Strong work ethic, positive attitude, and excellent collaboration skills. Flexible; able to change priorities quickly, focus on new ones without distraction; able to deal with conflict and work under pressure to meet deliverable dates/timelines. Ability and willingness to travel internationally and adjust work hours to accommodate international teams. Scheduling flexibility to meet the needs of the business in a 24x7x365 operations environment - evening, weekend, and holiday work. Recommended: Degree in Computer Science or in a related technical field preferred. 2-5 years of retail business knowledge. Experience with projects focused on infrastructures and software solutions. SQA experience working within an iterative development framework. Knowledge of French, Spanish, Korean, and Mandarin is a plus. Proficient in the use of Google products: email, spreadsheet, document, presentation, and analytics. Successful internal candidates will have spent one year or more on their current team.