Operations Manager – Trade Support
4 weeks ago
Key Responsibilities:1. Quality of Work - Trade SupportEnsure
timeliness and accuracy
of trade-related documents, such as Letters of Credit (LCs), contracts, and shipping documents.Monitor and handle critical situations , providing effective problem-solving solutions in collaboration with various departments.Collaborate with traders to ensure their inputs are reflected before handing over assignments to the operations team.Maintain
cross-departmental coordination —especially between wheat, pulses, and other commodity desks—to ensure seamless allocation of resources and execution of tasks.Track and monitor the
negotiation and payment
of LC documents, ensuring compliance with terms even if LCs are opened post-shipment.Oversee the team’s performance, conducting quality checks on weaker staff to ensure document accuracy and timely actions.2. Standard Operating Procedures (SOPs) and Process ImprovementsCreate and enforce
SOPs
related to banking processes, allocation of trade finance, and documentation requirements.Conduct regular
reviews of processes
and checklists to identify opportunities for improvement.Ensure continuous
supervision of staff , particularly those who are prone to overlooking important steps, to minimize errors.Oversee the implementation of checklists, ensuring that all staff consistently follow them to reduce errors and improve efficiency.3. Reporting & TroubleshootingFacilitate weekly
meetings with Operations, Traders, and Management
to review and discuss ongoing transactions, flag issues, and troubleshoot operational bottlenecks.Ensure the shared data files and reports are
updated in real time by all relevant teams (Operations, MO, and TF) for clear visibility into
the status of all transactions.Focus on flagging and discussing
problematic points during execution meetings , aiming for quick resolution with input from traders, and follow through on action plans until closure.Provide real-time updates and
solutions to operational challenges
that arise during the execution of trade transactions.4. Team Coordination & ImprovementEnhance
team collaboration
by ensuring timely communication with internal departments (Trade Finance, Operations, Traders, etc.) regarding LCs, bank allocations, and other critical tasks.Identify gaps in
team response and coordination
and take steps to improve efficiency and response times in critical situations.Support ongoing training and mentoring of staff to ensure continuous improvement in operational performance.Qualifications & Experience:Bachelor’s degree in Business, Trade, Supply Chain Management, or a related field.Minimum 8 years of experience in trade operations, documentation, or related roles, preferably within a commodity trading environment.Strong understanding of
Letters of Credit (LCs) , trade finance, and cross-border trade documentation.Proven ability to
lead teams , enforce SOPs, and drive process improvements.Excellent problem-solving skills and experience handling critical situations.Strong interpersonal and communication skills to effectively collaborate with internal and external stakeholders.Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.Key Skills:Trade documentation & LC managementCross-functional team collaborationProblem-solving and decision-makingSOP development and enforcementData management and reportingProcess improvement and quality assurance
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