IT Support Operations Manager

2 weeks ago


thoothukudi, India beBeeLead Full time

Job Title: IT Support Team LeadWe are seeking a highly skilled and experienced IT support team lead to oversee and coordinate our overseas IT operations. This role involves hands-on ticket management, smart ticket routing, and team leadership to ensure timely, efficient, and customer-focused IT support.The successful candidate will be responsible for logging, tracking, and assigning tickets, making routing decisions (remote vs onsite dispatch vs escalation), and ensuring smooth operations of the service desk.



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