Audit and Compliance Specialist

1 week ago


remote, India beBeeQuality Full time

Quality Assurance Professional RoleOur team is seeking a Quality Assurance Professional to join our HVAC Call Center process, working from home. The ideal candidate will be responsible for auditing technician calls, validating membership sales, and providing voice training using tools like Rilla.Validate appointments booked by the back-office team (work from home & in-office team)Perform call audits of the back-office agents (WFH & In-office Team)Conduct voice and speech training for new joiners specifically for the US Outbound Voice ProcessAudit membership sales complianceMaintain and share audit dashboards and performance reports with the operations leadership team


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