Policy Manager
2 months ago
Greetings from HDB Financial Service Ltd
HDB Financial services Ltd is in search of Policy Manager - cross Sell & Policy Manager - Micro finance for our Mahape Office Navi-mumbai.
Role & Responsibilities
- Design cross-selling policies that align with the company's overall business objectives and customer needs.
- Identify suitable products or services that can be cross-sold to existing customers based on their profiles and preferences.
- Analyze customer data to segment the customer base and target specific groups for cross-selling opportunities.
- Ensure that cross-selling practices comply with relevant laws, regulations, and industry standards.
- Conduct training sessions for sales and customer service teams to help them understand cross-selling policies and effectively offer additional products or services to customers.
- Tracking and analyzing the performance of cross-selling initiatives, measuring success metrics, and making data-driven improvements.
- Focus on enhancing the customer experience during cross-selling efforts to build trust and loyalty.
Key Responsibilities
- Collaborating with marketing, sales, and product development teams to coordinate cross-selling campaigns and initiatives.
- Considering potential risks associated with cross-selling and implementing risk mitigation strategies.
- Continuously reviewing and refining cross-selling policies and strategies based on feedback and market dynamics.
Regards,
HR
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