Assurance Specialist

7 days ago


tiruppur, India beBeeQuality Full time

Quality Assurance ExpertWe seek a detail-oriented and experienced professional to lead our quality assurance efforts, ensuring the highest standards in HVAC Call Center process.Audit accuracy of appointments booked by the back-office teamPerform call audits of back-office agentsConduct voice and speech training for new joinersMaintain and share audit dashboards with managementThe ideal candidate will possess strong analytical skills and attention to detail, as well as hands-on experience with Rilla or similar tools.Key Skills:Rilla Voice Intelligence PlatformCRM systems (e.g., ServiceTitan, Zoho, Salesforce)Excel/Google SheetsRequirements:5+ years of experience as a Quality Analyst/AuditorHands-on experience with Rilla or similar toolsKnowledge of performance metrics and CRM systems



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