IT Service Resolution Specialist

5 days ago

tiruppur, India beBeeService Full time

IT Service Resolution SpecialistThis role involves identifying root causes of issues, implementing preventive measures, and ensuring a continuous improvement process within the IT service environment.The Problem Manager will be responsible for managing and resolving IT problems to minimize their impact on the organization. This includes:Identifying major incidents based on predefined criteria.Serving as the central point of contact for all major incidents.Coordinating and leading cross-functional incident response teams to address incidents promptly.To succeed in this role, you will need strong analytical skills, excellent communication abilities, and a proven track record of successfully managing complex IT issues.Key Responsibilities:Lead cross-functional teams to resolve IT issues efficiently.Develop and implement strategies to minimize downtime and optimize IT service delivery.Collaborate with technical teams to identify and resolve root causes of IT issues.Requirements:4-6 years of experience in IT service management or a related field.ITIL V4 Foundation certification required.Technical Skills:Problem identification and analysis.Root cause analysis.Team leadership and collaboration.Communication and presentation skills.Analytical thinking and attention to detail.

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