Precitec India | Technical Service Engineer

1 week ago

delhi, India Precitec India Full time

COMPANY OVERVIEW
Well-established, international, fast growing, but stable technology driven Optical/Photonics firm with a multimillion-dollar product line of optical test/metrology/laser material processing instruments / equipment used in a variety of process driven industries. Our products are sold to OEM's and technology companies as an enabling tool, an add-on technology enhancement to their own processing equipment.

SUMMARY
Seeking a self-motivated, confident, established technologist who has worked with materials processing applications utilizing industrial lasers. As a customer facing technologist, aspiring to and enjoying hands on Applications would come naturally to this person as they already face and/or interact with customers and enjoy being customer centric. The successful candidate would have great communication skills, be an experienced technologist who can solve challenging application problems with customers, and through their applications role help cultivate new customers to further the growth and development of the region. This Technical Engineer will be based in the Chennai region and report to the country head. The ideal candidate needs to be technically highly competent and passionate as well as possess solid industrial laser materials processing experience.

PRIMARY RESPONSIBILITIES
Maintain, Grow, Support the business for the Industrial Laser Processing product line through new business development, existing customer support, key account management, product demonstrations and customized applications solutions for existing and new customers.

REQUIREMENTS
·      Enhances and further develops existing customer relationships and establishes new business opportunities through an understanding of optics, industrial lasers, beam delivery components, and materials processing (cutting, welding, and process monitoring) applications of our products.
·      Conducts product demos at trade shows, or at customer sites as needed.
·      Monitor competition, the competitive landscape by gathering current marketplace information on the product roadmap, competitive product capabilities, new technology developments, etc.
·      Finds customized solutions with customers or recommends new products, service, and policy by evaluating customer results and competitive developments.
·      Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management and teaming with Sales.

KNOWLEDGE/EXPERIENCE
·      A BS or higher degree in a relevant technical discipline (e.g., physics, chemical / electrical/mechanical engineering) and relevant technical experience.
·      5+ years of applications engineering, and or customer facing support in industrial laser/materials processing
·      Experience maintaining and growing sales of sophisticated technical products.
·      Experience selling to OEM's and technology companies.

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