Senior Client Delivery Director

2 weeks ago


bharatpur, India beBeeService Full time

Delivery Excellence ManagerThis role focuses on delivering exceptional service assurance and strategic business planning to clients. The successful candidate will be responsible for key Service Delivery relationships, providing technical consultancy services, and driving growth opportunities through new or upgraded products.Developing and presenting monthly operational reports to clientsManaging client SLAs and reporting, including enhancementsEvaluating the performance of L1 and L2 analysts against SLA requirementsMaintaining high-quality report writing skillsOnboarding new clients and improving operations and engagementDeveloping Continual Service Improvement Plans (CSIP) for client patch managementGaining a deep understanding of client businesses through orchestration of strategic planning, roadmaps, and workshops Risk and Issue Management, Problem Management, Scope Management, Change Management, and Major Incident Management are all crucial aspects of this role



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