Quality Improvement Specialist

1 week ago

thrissur, India beBeeQuality Full time

Job DescriptionWe are seeking a skilled Quality Assurance Specialist to plan, conduct, and inspect learner interactions.Key responsibilities of the role:To ensure certification of self on product & process for each role being assigned for audit purposes.To ensure audit of all transactions in line with the process and guidelines shared.To complete audit samples in line with the target assigned (overall) and per FTE or Module per monthTo clearly capture all observations in the audit sheet and provide ratingsTo audit any escalations received related to the concerned process and share observations with the manager within 24hours.To provide feedback on any fatal error creating a bad reputation financial risk legal risk and compliance risk to the company immediately to FTE and ensure formal acknowledgementTo provide weekly formal feedback to each FTETo publish a monthly score for each advisor and team, and conduct weekly sessions with TLs to apprise them of errors.To draft FAQs and briefing material for all new changes and communicationsTo conduct daily team briefing on new communications and special observations for teams.To conduct dip-stick audits for all new changes and deploymentsTo attend all joint calibration exercises, and remain calibrated with the master auditor and other auditors for keeping variation of +/-5%To recommend training refreshers based on the errors observed to the training team.To conduct specific audits to gauge training efficacy of refresher training conducted by trainers.Ensure technology is used correctly for all operations Live session Emails Course Uploads Simulation exercises Learning Management System etc.Make appropriate recommendations and execution plans based on findings from the quality check for constant improvement.Required Skills and QualificationsKey skills and qualifications for this role include:2 years of work experience and subject matter expertiseWorking proactively and taking accountabilityTech-savvy, proficient in MS Office/ExcelEye for detailStrong analytical and problem-solving skillsData collection, management, and analysisOutstanding verbal and written communication skillsDetail-oriented and efficientSix Sigma Yellow / Green belt certification preferredShould not be on a performance improvement plan in the last six monthsBenefitsEmeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.OthersThis role offers a unique opportunity to make a meaningful impact on the quality of our products and services.

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