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Program Manager

2 months ago


ibrahim bagh lines, India Movate Full time

About the Company:Movate is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. About the Role:We are looking for a Program manager with strong technology background to join our team. In this role, you will manage the support program for multiple applications / products.Responsibilities:Manage the support program for multiple applications / products.You will be accountable for managing the delivery operations and meeting the SLAs.Track the SLAs for each application / product and provide the insights to the customer.You will be accountable for CSAT & ESAT for the program.Run governance meetings (WSR and Monthly business reviews).Identify the opportunities for efficiency gains (productivity, CSAT) and implement the same.Qualifications:Bachelor’s degree with 15+ years overall experience with delivery management capabilitiesRequired Skills:Very strong presentation skillsExcellent people management skillsGood understanding of digital skills (working experience in the digital skills in the early stage of the career)Prior experience in managing the support engagements and driving the continuous service improvement.Very good understanding of application support and the corresponding SLAsPrior experience of driving CSAT improvement through continuous service improvement initiativeEqual Opportunity Statement:We are committed to diversity and inclusivity in our hiring process. We welcome applicants from all backgrounds.