Lead Software Engineer

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

YOUniverse. A work-world with you at the heart of it

At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That’s why our work-world, aptly named ‘YOUniverse’ is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do.

Take a trip to YOUniverse and explore our unique benefits, here

Epsilon is an Equal Opportunity Employer.

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

Lead oversees the design and configuration of the Marketing Technology (SFMC). Leveraging the required technical skill set to build sophisticated ETL processes, extend product functionality, and set -up the large-scale delivery of communications with dynamic content in real -time. More senior profiles are very aware of X-channels marketing practices enabling them to lead business discussion and engaged directly with stakeholders on functional topics.

Why we are looking for you:

Lead oversees the design and configuration of the Marketing Technology (SFMC). Leveraging the required technical skill set to build sophisticated ETL processes, extend product functionality, and set -up the large-scale delivery of communications with dynamic content in real -time. More senior profiles are very aware of X-channels marketing practices enabling them to lead business discussion and engaged directly with stakeholders on functional topics.

What you will enjoy in this role:

The Lead, Campaign Developer (SFMC, ACC,AEP,AJO) role within the Marketing Platform team is pivotal in driving client value through the implementation of marketing platforms for executing campaigns. This position focuses on streamlining campaign launches, optimizing audience selection, and enhancing performance to deliver high-quality, targeted campaigns that meet client objectives and drive ROI. Key responsibilities include campaign estimation, requirement gathering, solution design, platform setup with foundational schemas, performance monitoring, result analysis, and reporting. The role also involves thinking creatively to design and deliver complex solutions, enhancing implementation and migration activities, and offering technology consulting. Staying current with new technologies, ensuring precise documentation and mentoring team members are essential for achieving client success and desired outcomes, with a focus on durability and longevity.

What you will do:

• Estimate time for tasks based on defined SLAs, helping establish SLAs where needed, and providing accurate effort estimates for campaign or project components based on complexity.
• Offer tool capability recommendations, clearly articulating what should and shouldn't be included in the platform solution.
• Design and configure Campaign solutions by understanding the client’s data providers and architecture, setting up ETL processes, and implementing data flows.
• Customize campaign setups based on omni-channel approach and build web pages using scripting where necessary.
• Develop tailored solutions based on client-specific requirements and document the implementation for future reference.
• Ability to support Pre-Sales activities by collaborating with presales teams to understand client requirements and identify technical solutions that meet client's needs.
• Create detailed implementation plans for new and existing clients, guiding them through each phase of Campaign deployment.
• Provide proactive troubleshooting, problem diagnosis, and resolution. Deliver post-Implementation support to ensure the continued success and smooth operation of the platform.
• Conduct training sessions for clients, enabling them to effectively use the implemented solutions.
• Provide knowledge transfer on configurations and best practices.
• Act as the development lead in partnership with Operation team to ensure seamless integration across teams.
• Offer multi-product enablement and integration solutions for strategic clients.
• Work closely with the consulting and delivery teams to adopt and implement global best practices, ensuring professional delivery of technical and business consulting services.
• Mentor and support additional team members, fostering a culture of knowledge-sharing and continuous learning.
• Develop guidelines for the team on modular, scalable, and reusable components and services that can be easily integrated across multiple projects.

Qualification

• Eager to learn new applications of traditional technologies.
• Able to articulate and convey technical concepts to a mixed audience.
• Familiarity with enterprise software and project implementation life cycles is a plus.
• Knowledge of CRM and/or marketing applications and processes is a plus.
• Experience in technology integrations with Marketing technologies(SFMC, ACC,AEP,AJO)
• Knowledge of basic marketing concepts such as Campaign RoI metrics and KRAs
• 1+ years of experience in cross channel marketing campaign delivery, like Push Notifications, In-App deliveries
• 5+ years of SQL development experience including ETL implementations.
• 5+ years of scripting/programming experience (JavaScript preferred)
• 8+ years of enterprise software implementation experience
• 4 years minimum of experience with SFMC platform and + 1 more year in working on Campaign management technology implementations as a Lead.
• 4-year college degree in a technical field or equivalent
• Any campaign related certification is added advantage.