IT Configuration Specialist

3 days ago

tumakuru, India beBeeConfigurationManagement Full time

Configuration Management ExpertThe ideal candidate will have a strong background in IT asset and configuration management, with expertise in ServiceNow HAM and CMDB modules.Main Responsibilities:Manage end-to-end delivery of IT service management engagements, ensuring alignment with SLAs, KPIs, and business objectives.Configure robust identification and reconciliation rules to ensure reliable data integrity.Monitor CMDB health and proactively resolve data conflicts between authoritative sources.Define and maintain standard configuration items, relationships, and classification schemas in line with business needs.Develop and maintain process documentation, policies, and compliance frameworks for IT service management.Create and enhance application maps using ServiceNow Service Mapping.Customize ServiceNow environments, including scripting, automation, and module configuration.Design and manage reports and dashboards to support decision-making and transparency.Identify and implement opportunities for continuous service improvement.Define, improve, and manage periodic audit and verification processes for asset data.Conduct regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities.Requirements:At least 3 years of experience in IT service management.Strong expertise in ServiceNow HAM and CMDB modules.Proven ability to drive operational excellence in IT asset and configuration management.Deep understanding of CMDB architecture, CI types, and dependency mapping.Experience handling large-scale data integration and reconciliation tasks.Excellent documentation and process design skills.Strong communication and stakeholder management abilities across global teams.Benefits:This role offers the opportunity to work on challenging projects, develop new skills, and contribute to the growth of our organization. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development.About Us:We are a leading provider of IT service management solutions, dedicated to delivering exceptional results for our clients. Our team is passionate about innovation, collaboration, and customer satisfaction.

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