Salesforce Data-Driven Consultant

2 weeks ago

dindigul, India beBeeData Full time

Transform Agent Productivity through Data-Driven StrategiesAs a Salesforce expert, you will play a pivotal role in enhancing agent productivity and delivering unified customer profiles. You will leverage real-time data to drive personalized engagement strategies and support customer service teams with actionable insights.The ideal candidate will possess strong expertise in Salesforce configuration, customization, and integration. Hands-on experience with Salesforce Data Cloud, particularly in data ingestion, identity resolution, and segmentation, is also essential.You will collaborate with business stakeholders to design and implement data-driven solutions that improve contact center efficiency, case resolution, and customer satisfaction. The ideal candidate will be able to ensure compliance with Salesforce best practices, governance, and security standards.Key Skills:Strong expertise in Salesforce configuration and customization.Hands-on experience with Salesforce Data Cloud (data ingestion, identity resolution, segmentation).Salesforce integration skills.Understanding of customer service workflows and data-driven engagement.Preferred Skills:Familiarity with Financial Services Cloud (FSC).Exposure to Loyalty & Rewards module.Salesforce certifications in Service Cloud or Data Cloud.

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