User Experience Specialist

3 days ago


kurnool, India beBeeCustomerSupport Full time

Job OverviewWe are seeking a highly skilled Customer Support & User Success Executive to join our team.This role involves managing backend administrative tasks, handling user verification, assisting with listings, and ensuring a smooth experience across the platform.Ideal for someone who enjoys communicating with people, understands digital platforms, and can manage support operations calmly and professionally.User Support & EngagementSupport users via WhatsApp, chat, and email.Help talents complete their profiles – photos, details, portfolio, social links, etc.Guide clients on how to post talent calls, event requirements, and listings.Resolve user queries quickly, professionally, and with clarity.User OnboardingAssist new talents in understanding the platform, creating optimized profiles, and getting verified.Follow up with users who haven't completed onboarding.Provide tutorials, instructions, and simple walkthroughs.Admin & Operational SupportHandle verification of users, portfolios, and listings.Manage backend administrative dashboard tasks such as:Reviewing uploadsApproving/rejecting profilesUpdating listings when neededReport bugs, suspicious activity, or inappropriate content.



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