Cloud Contact Center Transformation Specialist

2 weeks ago

kurnool, India beBeeTransformation Full time

Cloud Contact Center Transformation SpecialistWe are seeking a skilled Cloud Contact Center Transformation Specialist to lead the implementation of a cloud-based contact center for one of our major fintech clients. This role requires strong technical expertise in Amazon Connect and experience working with business stakeholders.This specialist will be responsible for designing, deploying, and optimizing the contact center environment, ensuring seamless integration with CRM systems and other business applications.The ideal candidate should have a proven track record of success in cloud contact center transformation projects, with expertise in Amazon Connect features such as contact flows, routing, queues, and agent setup.The successful applicant will also have experience integrating Amazon Connect with CRMs like Salesforce or Zendesk, as well as a good understanding of AWS services such as Lambda, DynamoDB, S3, and CloudWatch.A strong scripting background in Node.js or Python is essential, along with experience building or enhancing IVRs using Amazon Lex.The selected individual will work independently in a client-facing environment, requiring excellent communication and problem-solving skills.The responsibilities of this role include:Designing and deploying Amazon Connect environmentsGathering requirements from business teams and translating them into technical designsBuilding backend integrations using AWS Lambda and REST APIsIntegrating Amazon Connect with CRM and support systemsSUPPORTING user testing, deployment, and documentationTroubleshooting issues and improving existing contact flowsThis position offers an exciting opportunity to leverage your technical expertise and drive business outcomes in a dynamic and fast-paced environment.The right candidate will possess a unique blend of technical knowledge, business acumen, and interpersonal skills, making them an invaluable asset to our team.We look forward to receiving applications from experienced professionals who are passionate about cloud contact center transformation and are ready to take their career to the next level.This role provides a challenging and rewarding opportunity to grow professionally and contribute to the success of our clients.We encourage candidates to apply if they meet the requirements and are looking for a new challenge in the field of cloud contact center transformation.Please note that we do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic.

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