Engineering Transformation Leader

7 days ago

belgaum, India beBeeAgile Full time

About the CompanyWe're a leading provider of technology-driven business solutions that leverage AI and digital innovation to drive transformation.Job SummaryThis pivotal role will spearhead the enterprise-wide transition from Digital Operations to Agentic Operations, ensuring alignment with strategic objectives and delivering exceptional value to clients.Enterprise AO Strategy & Design:Develop an operating model, role archetypes, and governance framework for Agentic Operations at scale.Define and execute the AO roadmap to transition approximately 95,000 employees from DO to AO.Collaborate with COOs and CFOs to deliver AO's contribution to segment Annual Recurring Revenue (ARR), margin expansion, and revenue per headcount.Translate operational outcomes into commercial value propositions for clients and build metrics dashboards to track AO-driven efficiency, revenue rotation, and value delivered.Responsibilities:Delivery Readiness & Client Success:Lead the Agentic Operations readiness accelerator to re-architect skills, responsibilities, and workflows.Drive AO-led delivery efficiency and business outcomes in designated accounts.Partner with segment COOs to integrate Agentic solutions into delivery frameworks, ensuring over 90% of revenues transition into AO by 2026.Institutionalize Agentic Quality Assurance (QA) and governance frameworks like Delivery Quality Index (DQI) for Digital Operations.Ensure seamless delivery in hybrid models (human + AI workforce) with consistent client experience and value realization.Establish an AO Performance Scorecard and build metrics dashboards to track AO-driven efficiency, revenue rotation, and value delivered to clients.Govern AO adoption through clear checkpoints, risk controls, and Board/GLC reporting.Change Leadership:Lead the Change Management function to drive mindset, process, and culture shifts across ecosystems.Collaborate with Global Delivery Center leads to integrate AO into scaled delivery hubs.Lead the adoption and internalization of Agentic-first ways of working.Talent & Capability Build:Develop a global AO talent strategy with new role archetypes (e.g., AI Trainer, Workflow Designer, Evaluation Specialist).Create career pathways, certifications, and rotation models to ensure workforce readiness.Risk & Compliance Leadership:Anticipate and manage risks (e.g., compliance gaps, client adoption challenges, workforce displacement issues).Establish proactive risk mitigation frameworks in collaboration with Responsible AI and Legal/Compliance teams.Thought Leadership & Influence:Represent externally at client forums,Qualifications we seek in you:Extensive experience in large-scale operations leadership (BPO, Technology, Consulting, or SaaS Ops).Proven track record of leading operating model transformations at enterprise scale.Strong understanding of AI/Automation, hybrid workforce models, and digital operations.Demonstrated ability to influence across C-Suite, clients, and large-scale teams.Deep expertise in organizational design, change management, and customer success.Global leadership experience with multi-country delivery models.],

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