Product Support Intern
6 days ago
Job Description:As a Product Support Intern, you will play a crucial role in ensuring our clients receive the highest level of support and satisfaction. You will work closely with our Customer Support team and gain hands-on experience in assisting our users.Key Responsibilities:Responding to Customer Inquiries:Address customer inquiries and concerns through various channels, including email, chat, and phone.Provide timely and accurate information to customers regarding our products and services.Issue Tracking and Resolution:Troubleshoot and resolve customer issues with patience and efficiency.Collaborate with cross-functional teams to escalate and resolve complex problems.Track Grafana dashboards and proactively respond to alerts, maintaining the escalation matrix.User Training:Assist in the onboarding process for new users by providing guidance and training on our software.Create and update support documentation to help users navigate the platform effectively.Customer Feedback:Collect and document customer feedback to contribute to the continuous improvement of our products and services.Identify recurring issues and suggest improvements to prevent future problems.Collaboration:Work closely with the Customer Support team and other departments to ensure a seamless customer experience.Collaborate with the product development team to communicate user feedback and assist in product improvement.Qualifications:Strong communication and interpersonal skills.Ability to work the shift between 8 PM to 10 AM (Must have prior experience).Customer-focused mindset with a passion for helping others.Detail-oriented and able to manage multiple tasks effectively.Familiarity with SaaS products is a plus (optional).Ability to work in a fast-paced and dynamic environment.
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Product Support Intern
5 days ago
Bangalore, India Convin Full timeJob Description: As a Product Support Intern , you will play a crucial role in ensuring our clients receive the highest level of support and satisfaction. You will work closely with our Customer Support team and gain hands-on experience in assisting our users. Key Responsibilities: Responding to Customer Inquiries: Address customer inquiries and concerns...
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Product Management Intern
2 weeks ago
bangalore, India Graphy Inc. Full timeIntern – Product Management and Operations Position Overview: We’re looking for a Product Management/Operations Intern to act as the bridge between our Product and Customer Support teams. This internship offers a unique opportunity to understand how product decisions influence customer experience and how customer feedback drives product development....
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Product support manager
4 weeks ago
Bangalore, India WizCommerce Full timeAbout the company: At Wiz Commerce, we are revolutionising B2 B commerce for manufacturers, wholesalers, and distributors across the USA, India and Canada. Our mission is to empower businesses with innovative technology solutions that drive revenue and foster growth. Recognizing the challenges posed by outdated software and cumbersome offline selling...
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Product Management Intern
4 days ago
bangalore district, India Graphy Inc. Full timeIntern – Product Management and Operations Position Overview: We’re looking for a Product Management/Operations Intern to act as the bridge between our Product and Customer Support teams. This internship offers a unique opportunity to understand how product decisions influence customer experience and how customer feedback drives product development....
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Cybersecurity Product Support
2 weeks ago
bangalore, India CloudSEK Full timeWHO ARE WE?We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!CloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology...
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Product Management Intern
5 days ago
Bangalore, India Triomics Full time € 40,000Job Title: Product Management Intern Company: Triomics Location: HSR Layout, Bengaluru About Triomics: Triomics is a leading healthcare technology company specializing in clinical trials. We accelerate research, streamline clinical trials with seamless EHR-to-EDC integration, and empower healthcare professionals with data-driven insights. We work closely...
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Cybersecurity product support
4 weeks ago
Bangalore, India CloudSEK Full timeWHO ARE WE? We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy! Cloud SEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI...
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Cybersecurity product support
3 weeks ago
Bangalore, India CloudSEK Full timeWHO ARE WE? We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy! one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that...
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Cybersecurity Product Support
3 weeks ago
Bangalore, India CloudSEK Full timeWHO ARE WE? We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy! one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that...
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Product Management Intern
1 week ago
bangalore, India Triomics Full timeJob Title: Product Management InternCompany: TriomicsLocation: HSR Layout, BengaluruAbout Triomics:Triomics is a leading healthcare technology company specializing in clinical trials. We accelerate research, streamline clinical trials with seamless EHR-to-EDC integration, and empower healthcare professionals with data-driven insights. We work closely with...
