Customer Experience Manager

We are seeking an experienced professional to manage our day-to-day support operations. This role requires strong communication, organizational and problem-solving skills.The successful candidate will be responsible for resolving routine issues, ensuring smooth support processes and maintaining operations when the core team is offline.1–3 years of...

Senior Customer Experience LeaderThe Senior Customer Experience Leader owns the deployment of our quality framework in assigned programs and partners with business leaders to ensure compliance to contractual/client deliverables, continuous improvement of customer experience, talent development and deployment of Sutherland IT platforms to drive strategic...

Technical Support ExpertWe are seeking a skilled Technical Support Expert to join our team. As a Technical Support Expert, you will play a critical role in simplifying and improving customer and agent experiences by providing remote technical assistance related to Aspect products.

Job OverviewAs a key player in our customer support team, you will be responsible for delivering exceptional service to our clients through various communication channels. This role demands strong problem-solving skills, professionalism, and excellent communication abilities.

Job OverviewWe are seeking a highly skilled professional to lead our AI customer success initiatives. As an expert in integrating artificial intelligence solutions into complex organizations, you will play a critical role in driving business growth and improving customer experiences.Key Responsibilities:Identify key opportunities for AI-driven solutions and...

Customer Service Representative Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team. This role is responsible for delivering exceptional customer support by handling inquiries, resolving issues and maintaining a high level of customer satisfaction.The ideal candidate will possess strong communication skills,...

Job Title: Digital Customer Engagement ManagerAbout the RoleWe are seeking a highly skilled professional to drive engagement and retention strategies across multiple digital channels. As a key member of our customer-facing team, you will be responsible for developing and implementing effective strategies to enhance customer experience.Key ResponsibilitiesThe...

Greet and escort customers to their tables - Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) - Prepare tables by setting up linens, silverware and glasses - Inform customers about the day’s specials - Offer menu recommendations upon request - Up-sell additional products when...

Unlock the Future of Conversational SystemsAs a seasoned Senior AI Engineer, you will lead the development of an intelligent, automated voice agent capable of handling real-time customer conversations.The role requires a blend of telephony integration, speech recognition, LLM orchestration, and backend API connectivity to deliver seamless, human-like...

About the RoleWe are seeking a seasoned professional to lead our customer relationship management (CRM) efforts.The successful candidate will spearhead strategy and execution to engage our growing user base, driving revenue growth from new users.Key ResponsibilitiesDevelop quarterly plans and campaign deployment strategies to drive growth...