Training Specialist

1. Job Purpose:- To drive people capability building and talent management initiatives across the organization through structured frameworks, robust processes, and data-driven insights. Responsible for enabling growth, sustainability, governance, and people centricity via training, SOP development, talent journeys, and project delivery.2. Key Result Areas (KRAs) and Responsibilities:-A. Growth & Capability BuildingDevelop, execute, and continuously improve the POC Framework.Conduct Training Need Analysis (TNA), Training Need Identification (TNI), and deliver training interventions.Map training plans to business requirements and maintain a capability dashboard.Drive training throughput and ensure execution.Maintain and update records – dashboards, calendars, reports.Ensure closure of training milestones as per defined schedules.Adhere to SOPs and enable organisational process improvements.Develop, implement, and monitor adherence to new/existing processes and SOPs.Drive alignment meetings and internal communication with trainers.B. Projects and InnovationLead projects such as:Development of sales models and modules.Design and implementation of LMS & automation for training and operational processes.Rollout of engagement platforms.Support franchise onboarding and career progression programs across corporate and business units.C. Talent Management & Employee JourneyManage employee lifecycle mapping and progression frameworks.Skill mapping and optimising talent using OSM (Organisation Structure Mapping).Design, execute and monitor career progression and IJP (Internal Job Posting) avenues.Foster retention through Individual/Organizational Development Planning (IDP/ODP/ADP).D. Learning JourneyCurate and update service training modules for internal/external stakeholders.Conduct audits to measure training delivery quality.Ensure TTT (Train-the-Trainer) programs are regularly conducted.Track trends and innovations for module enhancement.E. Governance & ComplianceOversee POC operational processes and program adherence.Ensure preparation, adherence, and review of key documents (CPP, MAS, requisition, and hierarchy sheets).Lead the design and implementation of organizational SOPs and compliance processes.Organize regular townhalls and coordinate timely report submissions.F. People Centricity & Organizational DevelopmentChampion people alignment and organizational goals.Create and implement career progression paths.Drive mutual alignment through escalations management, redressal committees, and sign-off processes.Support franchisee structure alignment and drive operational effectiveness at outlet level.G. Stakeholder/Team ManagementFacilitate team education, skill development, and performance review.Upskill internal and external trainers/teams according to the framework.Timely talent recognition and remedial planning.Drive cross-functional team alignment and performance enhancement.3. Key Performance Indicators (KPIs)% completion of capability building initiatives vs. planTraining attendance and throughput metricsAdherence to SOP and reporting deadlinesEmployee retention and internal movement statisticsTimeliness and quality of career pathing and progression frameworksStakeholder feedback: satisfaction and engagement scores4. Short-/Mid-/Long-Term Milestones(Illustrative only; refer to Milestones worksheet for full list)Short Term: Conduct Tell Me sessions, daily hygiene re-implementation, team KRA/KPI setting, corporate CPP framework design.Mid Term: Rework and alignment of training modules, mapping skill-designation alignment, mentor-buddy system post-NHOP.Long Term: Expansion of trainers through IJP, master module development for leadership, L&D perspective integration.5. RequirementsEducation: Graduate in HR, Business Administration, or relevant field; specialized certifications in L&D/Talent Management preferred.Experience: 4-7 years in Learning & Development, Talent Management, or Capability Building roles; prior experience with SOP/process development required.Skills:Strong planning, project management, and documentation abilitiesExcellent communication, stakeholder management, and facilitation skillsData-driven, strong on process orientationAbility to develop and implement digital training tools6. Key RelationshipsInternal: All business verticals (Salon, Skin, Clinic, Ops, etc.), Trainers, Business Heads, Corporate HRExternal: Franchise partners, Training vendors, Automation/LMS providers7. Success ProfileConsistently meets or exceeds defined KRAs and KPIsProactive in driving business-linked interventionsRecognised for outstanding organizational value contributionDemonstrated ability to enable sustainable capability buildingWorking Days:- 6 Days ( Sunday Off)Location:- Koramangala, Bangalore