Community Manager

1 day ago

bangalore, India Masai Full time

We're looking for a mature and empathetic professional as a Community & Escalations Manager — someone who can bring calm, patience, and clarity to every interaction.In this role, you'll be the voice of understanding for our students and parents — managing online reviews, addressing concerns with empathy, and ensuring every conversation reflects our commitment to trust and care.This is a great fit for someone who values relationships over reactions, communication over confrontation, and impact over noise.Key ResponsibilitiesOnline Review Management: Monitor and respond to online reviews with empathy and professionalism, ensuring every voice feels heard.Escalation Handling: Address and resolve student and parent concerns with patience, maturity, and a solution-oriented approach.Stakeholder Communication: Front-end discussions with students, parents, and internal teams, maintaining a respectful and composed tone even in challenging conversations.Community Sentiment Tracking: Identify recurring themes and feedback trends to improve overall experience and reduce escalations.Collaboration: Work closely with internal teams to ensure quick resolution of concerns and maintain transparency in communication.What We're Looking ForExperience: 4–6 years of experience in community management, customer success, or stakeholder relations.Personality: Soft-spoken, composed, and empathetic — someone who can calm situations and build trust through words.Skills: Excellent written and verbal communication; ability to handle sensitive conversations tactfully.Approach: Mature mindset, patient listener, and emotionally intelligent communicator.Tools: Comfortable with online review platforms, CRM tools, and community engagement systems.We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and respectful workplace where people of all backgrounds, identities, and experiences can thrive. We welcome applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. If you require a reasonable accommodation during the application or interview process, please contact us and we will work with you to meet your needs.

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