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Customer Solutions Specialist
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As a technical expert, you will serve as the primary point of contact for our customers. This role requires strong technical knowledge and excellent communication skills to work effectively with both internal and external teams.The ideal candidate will have a passion for problem-solving and be able to handle complex technical issues under pressure. You will thrive in high-stakes environments and understand what it means to be a trusted technical partner to our clients.This position involves implementing and supporting Marketing AI solutions, working hands-on with Uniphore's CDP platform and its components. The successful candidate will collaborate with cross-functional teams to deliver on complex customer use cases.Key Responsibilities:Implement data pipelines and integrations using Uniphore's CDP platformCollaborate with Solution Architect, Solution Consultants, Engagement Managers and Product Engineering to deliver on complex customer use casesAct as the primary technical contact and trusted advisor for customers along with the Solution ArchitectCoach and mentor junior Engineers on the teamDesign and configure workflows based on client business needs using SQL, Python, and cloud infrastructureBuild data models that support personalization, lookalike modeling, and omnichannel activationSet up ETL pipelines across disparate sources and create unified customer viewsConfigure Uniphore product features and external data connections (APIs, S3, etc.)Produce detailed technical documentationProactively identify and resolve blockers to ensure project timelines are metRequirementsBS degree in Computer Science, Engineering, Mathematics, Economics, Statistics, Information Management or similar6+ years of experience in a customer-facing SaaS solution implementation that involves managing and manipulating large data setsProficiency in SQL, troubleshooting large-scale relational datasets, scripting (e.g., Python, Ruby, Shell), and working with cloud-based systemsStrong understanding of RESTful APIs and experience setting up ETL processes and integrating disparate data sourcesWorking knowledge of data modeling and customer data infrastructure (CDP, CRM, DMP, etc.)Experience with APIs and basic familiarity with cloud data warehouses (e.g., Snowflake, Redshift)Strong mindset of independent ownership of a deliverable end to endAbility to raise risks, prioritize, estimate time and effort, advise non-technical stakeholders on dependenciesStrong customer-facing verbal and written communication skills in EnglishAbility to explain complex technical problems to both technical experts and non-technical stakeholdersOur ideal candidate is customer-first and data-obsessed, with a passion for learning and a willingness to take on new challenges.
