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2 weeks ago

ajmer, India beBeeCTI Full time

Drive cloud contact center transformations with our fintech clients as a seasoned consultant.This role demands hands-on experience with Amazon Connect and a strong background in CTI consulting. We seek an expert who has led CTI modernization projects, worked with technical teams and business stakeholders, and possesses a deep understanding of Amazon Connect features.Contact Center Expertise:Expertise in contact flows, routing, queues, and agent setupProven track record integrating Amazon Connect with CRMs like Salesforce or ZendeskAWS Services Familiarity:Familiarity with AWS services: Lambda, DynamoDB, S3, CloudWatchNice to Have:Experience with Cisco, Avaya, Genesys (legacy CTI systems)AWS certificationKey Responsibilities:Lead setup and configuration of Amazon Connect environmentsCollaborate with business teams to gather requirements and translate them into technical designsBuild backend integrations using AWS Lambda and REST APIsIntegrate Amazon Connect with CRM and support systemsSupport user testing, deployment, and documentationTroubleshoot issues and improve existing contact flows

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