AI Business Growth Strategist

2 weeks ago

tumakuru, India beBeeStrategist Full time

About AI Strategy LeadWe're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver exceptional value to every door every day.We are seeking a highly skilled AI Customer Success Lead to drive business growth through data-driven decision making and strategic deployment of artificial intelligence solutions.Key Responsibilities:Leverage complex data sets to identify key opportunities in specific domains such as productivity, retention & experience and propose suitable AI tool(s) with measurable impactConceptualize and implement AI powered workflows with an objective to reduce contact rate, handling time and analyze customer sentiment for a tailored resolutionCross-collaborate with different teams mainly technology, product, data engineering, business and commercial to consolidate consumer insights into systems for informed decision makingDevelop and implement Co-pilot for chat and inbound support, leveraging insights from customer sentiments, pain point, customer profile & knowledge base to craft instantaneous unique responses specifically tailored to solve customer's concernsUse data and summarization of past customer interactions to personalize customer experiences across different channelsUpskill the CS teams to familiarize and actively use AI capabilities including prompt construction and data interpretationPartner with Learning and Development to create relevant courses and playbooksDesign a feedback loop between engineering, CS and product teams to continuously evolve capabilitiesDefine and track key success metrics such as Customer Satisfaction, Contact Deflection, AI Adoption and Resolution RatesTransform success into compelling stories, how AI helped streamline support and its cost impactRequirements:Bachelor's degree in computer science or MBA from a top tier institute or a professional course in AI from a recognized institution would be advantageous5-8 years of experience in Customer Success, Customer Experience or Digital TransformationProven track record of integrating AI solutions in large/complex organizations with clear outcomesExcellent cross-functional communication – comfortable working with tech and non-tech teamsExcellent ability to analyze complex, unorganized and large database and storytellingProven ability to translate business and functional pain-points into clear AI/Tech solutionsBonus - Experience in SaaS, e-commerce, or high-growth tech environments

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