QA Platform Tester

7 days ago

solapur, India beBeeSpecialist Full time

Quality Assurance SpecialistWe are seeking a meticulous Quality Assurance Tester to guarantee the quality of our AI-powered customer service platform.Key Responsibilities:Conduct thorough manual and exploratory testing across all platform channels (WhatsApp, email, voice, web chat)Identify, document, and track bugs with clear reproduction stepsValidate bug fixes and perform regression testing before releasesDevelop and maintain test cases for new and existing featuresRespond to client-reported issues promptly and professionallyInvestigate, troubleshoot, and resolve client concernsProvide regular updates to clients on issue status and resolution timelinesEscalate critical issues appropriately and keep stakeholders informedWork closely with the engineering team to report and prioritize bugsProvide detailed bug reports with logs, screenshots, and contextual informationParticipate in sprint reviews and planning sessionsCollaborate on root cause analysis for recurring issuesRequirements:1-3 years of experience in QA testing or a similar roleStrong analytical skills and attention to detailExcellent written and verbal communication skillsFamiliarity with bug tracking tools (Jira, Linear, or similar)Basic understanding of APIs and how web applications workComfortable reading logs and identifying patternsAbility to manage multiple issues and prioritize effectivelyReliable internet connection and ability to work independently in a remote setup

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