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WFM Implementation Specialist
3 weeks ago
WFM Implementation SpecialistThis role plays a pivotal part in designing, deploying, configuring, and optimizing workforce management systems to support operational efficiency, business outcomes, and compliance objectives.Main Responsibilities:Lead the end-to-end implementation of WFM solutions, including requirements gathering, system configuration, testing, and go-live support.Collaborate with cross-functional teams to ensure solutions align with business goals and deliver measurable value.Design and maintain forecasting, scheduling, and real-time adherence models within WFM platforms.Configure and fine-tune analytics to capture actionable insights, monitor process compliance, and support quality improvement initiatives.Provide technical support, troubleshooting, and ongoing system administration for WFM applications.Develop documentation, training materials, and deliver user training as needed.Required Skills and Qualifications:Proven hands-on experience implementing and supporting WFM solutions.Strong understanding of workforce planning, operational optimization, and business process analysis.Experience with system integrations, data feeds, and reporting within the WFM ecosystem.Excellent problem-solving skills and the ability to communicate technical concepts to non-technical stakeholders.Business acumen and strategic thinking.
