AI Video Analytics Deployment Specialist
2 weeks ago
Project Support Engineer Role Overview:As a Project Support Engineer, you will play a pivotal role in ensuring the smooth deployment, onboarding, support, and delivery of AI-based video analytics projects. You will be responsible for coordinating with field engineers, testing systems, verifying readiness, diagnosing issues, and providing top-notch customer support.Key Responsibilities:Install, configure, and commission Intozi video analytics systemsCoordinate camera integration, network setup, and hardware readiness with field engineersConduct system testing, verification, and ensure PoC and production deployments are readyDiagnose issues related to cameras, servers, GPUs, networking, and software componentsWork closely with the engineering team to resolve bugs, configuration errors, and site-specific challengesProvide L1/L2 customer support for queries and incident resolutionMonitor system health, alerts, and analytics performance through dashboardsPrepare deployment reports, checklists, logs, RCA documents, and customer update reportsTrack SLA compliance and ensure timely ticket closuresInteract with clients, system integrators, and partners for smooth project executionConduct user training and help customers understand product workflowsSupport demo setups, pilot deployments, and ensure quality standardsRequirements:Required Skills and Qualifications:B.Tech / B.E. / Diploma in Electronics, Computer Science, IT, or related fieldsBasic understanding of networking, IP cameras, NVR/VMS systems, and server hardwareKnowledge of Linux, command-line usage, and basic troubleshootingFamiliarity with AI/video analytics concepts (preferred)Exposure to cloud/on-prem deployments, GPUs, and Docker (added advantage)
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