Program Delivery Specialist

Job Title: Program Delivery SpecialistThe Program Delivery Specialist plays a vital role in implementing the Client's Skillsbuild program across strategic partnerships within a designated geographical area. This individual will be responsible for overseeing all aspects of program implementation, ensuring high-quality delivery, and achieving key performance indicators (KPIs) including learner engagement, course completions, and credentials issued.Key Responsibilities:Program Implementation & Management: Lead the rollout of the program through partner organizations to drive pre-determined learner outcomes.Partner Coordination: Serve as the primary liaison between organizations and partner entities. Facilitate communication, resolve issues, and ensure partners have the necessary resources and support to deliver the program effectively.Performance Monitoring: Track and analyze program performance against KPIs, including learner engagement rates, course completion rates, and the issuance of credentials. Implement strategies to address any gaps or areas for improvement.Internal Management Processes: Manage and coordinate with CSR sub-teams to ensure internal stakeholders are aligned/consulted/informed according to the RACI matrix.Quality Assurance: Collaborate with the content and credentialing teams to ensure that all program offerings implemented by partners meet high standards for content quality and credentialing criteria.Feedback Loop: Collect and synthesize feedback from partners and participants to inform continuous improvement of the program.Reporting: Prepare and present regular reports on program status, challenges, and achievements to senior management and relevant stakeholders to ensure targets are being met.Skills and Competencies Needed:Program Management: Demonstrate self-organization with a keen ability to identify problems and develop solutions to complex challenges; manage multiple workstreams and priorities simultaneously, synthesize information from multiple inputs to develop a strong strategy and plan; be willing to take on strategic challenges and deliver solutions.Learning: Possess sound knowledge of instructional design, program development, analytics, learning technology, and learning principles.General understanding of the educational and workforce skills landscape with a sound knowledge of new technology fields: AI, Cyber, Data, Cloud, Software Development, and key employability skills for entry-level employment in these fields.Relationship with partner organizations: Strong professionalism and stakeholder management skills with experience working with organizations such as educational establishments, non-profit enterprises, government agencies (especially those focused on employment and upskilling), and training providers.Requirements:• Minimum 8 years' experience in program management/consulting and/or digital learning transformation roles• Experience with digital (online) learning platforms and digital credentials• Strong communication skills (written and verbal)• Strategic thinking & project management expertise• Strong work ethic with a competitive nature and a desire to succeed• Intense curiosity to learn and willingness to be coached• Experience in CSR or with an NPO/NGO, especially with a focus on workforce development• Ability to adapt easily to different environments and cultures. Customer/partner relationship skills• Drive, self-motivation, and robust organizational skills as the role involves working from home (or the office when needed) as part of a large virtual teamThis role offers opportunities to develop partner success management experience, program management experience, stakeholder relationship management experience, leadership experience, expertise on skills development, and managing digital transformations.About Us:We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic],