Lead Backend Engineer

Quick Highlights Role: As a Lead Backend Engineer at Richpanel, you will drive the performance and scalability of our backend systems, ensuring low latency and high throughput. You'll identify and refactor inefficient code, optimize database performance, and establish a robust observability stack. Product: We're transforming customer support with AI employees — enabling businesses to manage customer service with just one person instead of 100+. Reports to: Head of Engineering Stage: Team of 30 people. Multi-million ARR business with 100% year-over-year growth. Backed by Sequoia Capital and already profitable. Compensation: INR 30-50L per annumEquity: % with additional milestone-based grants Why now: We're at an inflection point — with proven product-market fit, strong growth, and an ambitious, exciting roadmap. We're seeking someone who loves building products and is passionate about shipping features users love.About the RoleAs a Lead Backend Engineer at Richpanel, you'll play a critical role in building and optimizing applications that power customer support for thousands of brands. You'll balance speed, quality, and efficiency to ensure an exceptional user experience while taking features from concept to production.You Will Be a Great Fit If You ...Bachelor's or Master's degree in Computer Science, Engineering, or a related fieldExtensive experience in backend engineering, especially in optimizing API performanceStrong system design skills focusing on scalability and maintainabilityProficiency in backend development languages and frameworksExcellent problem-solving abilities and experience with complex issue resolutionStrong knowledge of database systems and experience with database migrationsExperience maintaining high test coverage and code qualityProven ability to lead and mentor a team of engineersExcellent communication skills for cross-functional collaborationAbility to anticipate and address potential system issues proactivelyAnalytical mindset for diagnosing and solving technical problemsKey ResponsibilitiesEnhance API performance and ensure low latency and high throughput. Design scalable backend systems to handle high traffic and large datasetsIdentify and refactor inefficient code to improve performance and maintainabilityEstablish and maintain a comprehensive observability stackWork with product managers, customers to plan and launch new features fastWrite and update documentation around codebase, tech specs.Maintain high test coverage for the backend codebaseOptimize database performance for high-speed data operationsMentor and guide backend developers, fostering a culture of high performance‍Typical Week as a Lead Backend Engineer @ RichpanelPrioritising tasks for the sprint - tasks could vary around API performance improvements, refactor existing code, shipping new features.Start with planning and tech specs. Great planning is 60% of the job. Strive to create plans in the form of docs that can be executed by anyone in the company.Have a bias for impact. For that establish clear KPIs and end goals for all your projects. Announce these publicly and allow people to cheer you for your contribution after you have achieved the end goals.‍What Success Looks LikeShip 1-2 high-quality features monthly with 90%+ test coverage.Take ownership from concept to production without supervision.Balance rapid delivery with maintainable, scalable code.Solve complex problems efficiently, addressing root causes rather than symptoms.Improve key metrics that directly impact the user experience.Why Join Our Engineering Team Impactful Work: Be part of a small but powerful engineering team with immense ownership. Cutting-Edge Tech: Work with the latest technology, and contribute to improving performance at scale. AI-Driven Efficiency: Use powerful tools like Cursor, Copilot, and AI automation to enhance your productivity and ship faster. Fast Growth: Richpanel is rapidly scaling, and your contributions will directly impact thousands of businesses. Strong Engineering Culture: You'll collaborate with experienced engineers who value craftsmanship, code quality, and learning.Why work at Richpanel Opportunity for Impact: If you want to make a significant impact at a high-stakes startup and have a front-row seat to rapid growth, this is the place for you. Autonomy: You are your own boss and will be given a ton of autonomy and freedom to execute. Fun & motivated co-workers: One of the best things about working at Richpanel is the team. We hire driven, down-to-earth, and kind people. You'll make some of your best friends here, and they'll encourage you to be your best self. Wealth creation: We are already generating a few millions in ARR, are profitable, and have turned down a Series A offer. Our mission is to create opportunities for our team members to build long-term wealth by awarding them ESOPs at fair valuations with significant upside potential.Don't take our word for how awesome we are. You should check:Working at RichpanelHow he hit $2m ARR in 24 months for e-commerce support SaaaS, Raised at $20m valuationThe Evolution of Customer Support CRMs | Amit RG | CEO @RichpanelRichpanel Office (Koramangala, Bangalore)Our Core ValuesWe look for and nurture these values in every team member: Customer obsession: Always do what's right for the customer. Curiosity: We value individuals who are passionate about their field and eager to learn and grow. Drive: We value people who are self-motivated and push through challenges to achieve results. Ethics: We value people who consistently do the right thing, even when it's difficult.Perks and Benefits0.1% to 0.5% equity grant (4-year vest, 1-year cliff)Comprehensive health insurance21 paid days off annuallyLearning & development allowance.Interview ProcessWe aim to complete the interview process within two weeks:Initial screening call with Engineering Lead.Technical coding assessment (Live coding or take-home challenge).System design interview focusing on architecture and performance.Final round with CEO and key stakeholders.Ready to build the future of customer support with us? Apply now.Richpanel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.