CareerXperts Consulting | Technical Support Engineer

1 week ago


india CareerXperts Consulting Full time

The Technical Support Engineer will be responsible for providing technical assistance to our clients, ensuring seamless service and troubleshooting for all product-related issues. This role involves resolving issues, guiding clients through technical processes, and collaborating with our engineering teams to optimize the customer experience.

Key Responsibilities:

  • Diagnose and troubleshoot technical issues related to our products and services.
  • Provide timely and effective solutions via phone, email, and live chat.
  • Collaborate with the engineering team to identify and resolve recurring issues.
  • Maintain detailed records of customer interactions and technical issues.
  • Provide product training to clients when required.
  • Participate in the development of support documentation and troubleshooting guides.
  • Assist with product testing and feedback based on customer reports.
  • Ensure customer satisfaction by providing exceptional support.

Required Skills and Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Minimum 3 years of experience in a technical support role.
  • Strong understanding of operating systems, networking, and software troubleshooting.
  • Excellent problem-solving and analytical skills.
  • Ability to communicate complex technical issues in a simple, clear manner.
  • Experience with support ticketing systems (e.g., Zendesk, Jira).
  • Strong interpersonal skills and a customer-focused attitude.

Preferred Qualifications:

  • Certification in IT support or networking (e.g., CompTIA A+, Network+).
  • Experience with cloud platforms and services (AWS, Azure).



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