CareerXperts Consulting | Technical Support Engineer
1 week ago
The Technical Support Engineer will be responsible for providing technical assistance to our clients, ensuring seamless service and troubleshooting for all product-related issues. This role involves resolving issues, guiding clients through technical processes, and collaborating with our engineering teams to optimize the customer experience.
Key Responsibilities:
- Diagnose and troubleshoot technical issues related to our products and services.
- Provide timely and effective solutions via phone, email, and live chat.
- Collaborate with the engineering team to identify and resolve recurring issues.
- Maintain detailed records of customer interactions and technical issues.
- Provide product training to clients when required.
- Participate in the development of support documentation and troubleshooting guides.
- Assist with product testing and feedback based on customer reports.
- Ensure customer satisfaction by providing exceptional support.
Required Skills and Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 3 years of experience in a technical support role.
- Strong understanding of operating systems, networking, and software troubleshooting.
- Excellent problem-solving and analytical skills.
- Ability to communicate complex technical issues in a simple, clear manner.
- Experience with support ticketing systems (e.g., Zendesk, Jira).
- Strong interpersonal skills and a customer-focused attitude.
Preferred Qualifications:
- Certification in IT support or networking (e.g., CompTIA A+, Network+).
- Experience with cloud platforms and services (AWS, Azure).
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