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1 week ago

kakinada, India beBeeTransformation Full time

Job Title:Cloud Contact Center Transformation SpecialistAbout the RoleWe are seeking an experienced professional to lead a cloud contact center transformation project. This is a unique opportunity to leverage your skills in designing and implementing cutting-edge customer engagement solutions.Key ResponsibilitiesConfigure Amazon Connect environments for optimal performance.Gather business requirements and translate them into technical designs that meet client needs.Buld backend integrations using AWS Lambda and REST APIs to enhance the customer experience.Integrate Amazon Connect with CRM systems and other support tools for seamless interactions.Support user testing, deployment, and documentation of new contact center systems.Troubleshoot issues and improve existing contact flows to drive efficiency and satisfaction.RequirementsMinimum 7 years total experience in contact center / CTI space.3+ years of hands-on experience with Amazon Connect.Proven experience working in a consulting role for CTI transformation projects.Strong knowledge of Amazon Connect features: contact flows, routing, queues, agent setup.Experience integrating Amazon Connect with CRMs like Salesforce or Zendesk.Good understanding of AWS services: Lambda, DynamoDB, S3, CloudWatch.Basic scripting with Node.js or Python.Experience in building or enhancing IVRs using Amazon Lex.Nice to HaveExposure to Cisco, Avaya, Genesys (legacy CTI systems).AWS certification.Knowledge of SIP, VoIP, or WebRTC.Experience with Amazon Connect Tasks, Contact Lens, Wisdom.What We OfferThis role offers a dynamic work environment with opportunities for growth and development. As a valued member of our team, you will receive comprehensive training and support to excel in your position.Contact InformationPlease note that we do not provide contact information for this job posting. Interested candidates should apply directly through our website.

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