Key Telecom Services Manager

2 days ago

bangalore, India beBeeCommunication Full time

Telecom Leadership PositionWe are seeking an experienced Assistant Manager to lead our team in identifying opportunities to upgrade existing clients to higher-value telecom plans and promoting complementary telecom services.About the Role:The ideal candidate will have a proven track record of success in upselling and cross-selling, with a focus on providing exceptional customer service and building long-term relationships.A strong understanding of market trends and industry developments is essential, as well as the ability to analyze data and make informed decisions.Candidates should be able to work collaboratively with internal teams to ensure seamless delivery of upgraded or additional services.Excellent communication and interpersonal skills are required, with the ability to effectively present complex information to both technical and non-technical stakeholders.Responsibilities:Upselling and Cross-Selling: Identify opportunities to upgrade existing clients to higher-value telecom plans, premium features, or advanced solutions that meet their evolving needs.Customer Engagement: Build trust through proactive communication, understanding client requirements, and offering tailored solutions that add value.Market Analysis: Monitor customer usage patterns and industry trends to design targeted offers and campaigns for upselling and cross-selling.Collaboration: Work closely with operations, technical, and customer service teams to ensure smooth implementation of upgraded or additional services.Performance Tracking: Measure success through KPIs such as revenue growth, customer retention, and conversion rates for upsell/cross-sell initiatives.Requirements:Bachelor's degree in a relevant field (e.g., business, telecommunications, marketing)At least 3 years of experience in a similar role, with a proven track record of success in upselling and cross-sellingStrong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisionsExcellent communication and interpersonal skills, with the ability to effectively present complex information to both technical and non-technical stakeholdersWhat We Offer:A competitive salary and benefits packageOngoing training and development opportunitiesA dynamic and supportive work environmentHow to Apply:If you are a motivated and results-driven professional looking to take your career to the next level, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.

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