Counsellor French

Job Title : French Counsellor
Location: Noida, India

Position Overview:
The French Counsellor is responsible for promoting and selling the programs of university to potential students, responding to inquiries from potential students on various programs, and identifying the appropriate programs to meet these goals.

Key Responsibilities:
Developing and sustaining solid relationships with prospective students and company stakeholders.
Handling inbound queries from multiple channels, including telephone, email, and web chat.
Making outbound calls to convert prospective student leads into applications for study.
Analyzing customer feedback data to determine whether customers are satisfied with company products and services, managing complaints accordingly and in a timely manner, escalating where needed and following GBS complaint procedure.
End to end process flow management and process flow covering ( Calling, Chats, Emails & Data management ).
Ensure customer data is recorded accurately and in a timely fashion into all appropriate systems.
Support the development of the student journey by identifying and reporting back on issues and trends.
Cross selling our products.
Inbound outbound sales.

Qualifications:
Fluency in written and spoken French & English is essential, and proficiency in other languages is a plus.
Must have B2 level French fluency.
Proven self-starter and problem solver.
Must be deadline driven and goal oriented.
A positive attitude and customer focused approach.
Ability to act with tact, good judgment, and discretion.
Excellent interpersonal, oral, and written communication skills, ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.
Ability to work as part of a team and to work well under pressure with minimum supervision.
Good Communication skills
Professional email writing Skills