Senior ServiceNow Solutions Specialist

1 week ago


dombivli, India beBeeServiceNow Full time

Job Title: Technical ServiceNow LeadThe Technical ServiceNow Lead is a senior role overseeing the design, development and implementation of ServiceNow solutions.Responsibilities:Work Management: Prioritize and manage incoming ServiceNow-related tasks to ensure timely delivery.Task Assignment: Allocate tasks to team members based on skillsets and workload.Customer Engagement: Act as primary liaison with customers, gathering requirements, providing project updates and ensuring satisfaction.Team Leadership: Mentor team members, provide technical guidance and support professional development.ServiceNow Expertise: Oversee the design, development and implementation of ServiceNow solutions.Process Improvement: Identify opportunities to optimize workflows, automate processes and enhance ServiceNow platform functionality.Reporting and Metrics: Track team performance, monitor KPIs and provide regular reports to stakeholders.Issue Resolution: Escalate and resolve complex technical or customer issues.Requirements:Technical expertise in ServiceNow.Leadership skills.Customer-facing communication skills.Benefits:Opportunity to work on high-profile projects.Chance to develop and lead a team.Professional growth and development.



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