MSP Coordinator

About Pinnacle Group:

Pinnacle Group is a leading provider of workforce solutions and managed services. We specialize in delivering innovative solutions to meet the evolving needs of businesses, empowering organizations to optimize their workforce and achieve operational excellence.

Job Description:

Pinnacle Group is seeking a highly motivated and detail-oriented MSP Coordinator to join our team. The successful candidate will be responsible for coordinating and managing various tasks within our Managed Service Provider (MSP) program, with a focus on ensuring operational efficiency and compliance.

Key Responsibilities:

• Audit and Task-Driven Operations: Conduct regular audits and manage task-driven operations within the Vendor Management System (VMS) to ensure compliance with client requirements and internal standards.
• Management: Oversee the management of client requirements, including gathering, documenting, and validating information to facilitate efficient staffing processes.
• Assurance (QA) and Audits: Implement QA procedures and conduct audits to identify and address any discrepancies or errors in staffing processes, both in written and verbal communication.
• Augmentation: Coordinate staffing assignments, including worker profile population, extensions, terminations, and other related activities, to meet client demands.
• Volume Spikes: Act as a point of contact for junior specialists during spikes in workload volume, providing guidance and support as needed to ensure timely completion of tasks.
• Order Management: Manage work order changes, extensions, terminations, and other updates within the VMS system, ensuring accuracy and compliance with client guidelines.
• Oversight: Monitor and track the progress of the MSP program, including resource utilization, staff augmentation, and overall program performance.
• Maintain open and effective communication channels with internal teams, clients, and stakeholders to ensure alignment of objectives and timely resolution of issues.
• Management: Collaborate with stakeholders to eventually transition staffing assignments into Statement of Work (SOW) agreements, ensuring seamless integration with existing processes.
• Growth: Support the expansion of the MSP program by actively identifying opportunities for improvement and contributing to the development of strategic initiatives.

Qualifications:

• Bachelor's degree in Business Administration, Human Resources, or related field.
• Prior experience in MSP coordination, preferably within the staffing or workforce solutions industry.
• Strong attention to detail and high level of accuracy in data management and documentation.
• Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal teams.
• Ability to thrive in a fast-paced, deadline-driven environment and effectively manage multiple tasks concurrently.
• Familiarity with VMS platforms, such as VNDLY, is preferred.
• Demonstrated ability to work independently and as part of a collaborative team.
• High level of adaptability and willingness to embrace change in a dynamic work environment.