Gravity Infosolutions | SAP Service Consultant- Contract | india

5 days ago


india Gravity Infosolutions Full time

Role: SAP Service Consultant

Type: Contract

Experience: 5+Years

Time zone: UK/IST Shift

Duration of Contract: 6 Months

Location: Remote


Job Description:

Key Skills and Responsibilities:

The SAP Service Consultant should possess the following skills and expertise:

  • Service Notifications: Proficiency in managing service notifications within SAP, including creation, processing, and tracking service requests.
  • Service Orders: Experience in handling service orders, including order creation, scheduling, resource allocation, and execution within SAP.
  • Repair & Returns Orders: Knowledge in managing and processing repair and return orders in Sales, including returns management and warranty claims.
  • DIP Profile (Dynamic Item Profile): Ability to configure and implement Dynamic Item Profile (DIP) to support the service order process.
  • Resource Related Billing (RRB) for Service Orders: Expertise in setting up and configuring Resource-Related Billing (RRB) functionality, including handling resource costs and billing related to service orders.
  • Equipment & Serial Numbers: In-depth understanding of managing equipment master data and serial numbers in the context of service and repair orders.
  • Warranties: Ability to manage warranties and related processes, ensuring proper handling of warranty claims and integration with service orders and notifications.

Ideal Candidate:

  • Must have 8+ years of experience in SAP with a focus on SAP Service Management (SAP SM) and SAP Customer Service (SAP CS) modules.
  • Should have hands-on experience in service notifications, orders, repair/returns, RRB, equipment, and serial numbers.
  • Ability to understand customer requirements and translate them into SAP solutions.
  • Strong communication skills and ability to work independently in a remote setup.



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