Desktop Systems Engineer

2 weeks ago

jaipur, India beBeeDesktopSupport Full time

Job TitleA Desktop Support Specialist is responsible for providing second-level technical support for desktop/laptop hardware, software, and peripheral issues. The ideal candidate will have strong knowledge of Windows and Mac operating systems, as well as proficiency with Microsoft Office Suite and other common software applications.Key Responsibilities:Provide advanced technical support for desktop/laptop hardware, software, and peripheral issues.Diagnose and resolve complex technical issues escalated from the L1 support team.Install, configure, and maintain operating systems, software applications, and system updates.Perform root cause analysis to identify recurring technical problems and develop solutions.Excellent in troubleshooting break/fix issues of windows and mac computersAssist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.Collaborate with IT team members on projects, upgrades, and implementations.Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.Provide remote support and troubleshooting for users working from home or in the field.Train and mentor junior support technicians as needed.Required Skills and Qualifications:Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience.2-4 years of experience in a desktop support or similar role.Strong knowledge of Windows and Mac operating systems.Proficiency with Microsoft Office Suite and other common software applications.Experience with Active Directory, group policies, and user account management.Familiarity with remote desktop tools and support software.Excellent problem-solving and analytical skills.Strong communication and interpersonal skills.Ability to work independently and as part of a team.

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