Senior Customer Experience Strategist

1 week ago

bareilly, India beBeeArtificialIntelligence Full time

AI Customer Success LeadOur mission is to deliver exceptional customer experiences across the Middle East by leveraging artificial intelligence.The AI Customer Success Lead will play a crucial role in bridging the gap between our people, technology, and processes. This includes conceptualizing and implementing AI-powered workflows to enhance customer interactions.Leverage data to identify key opportunities in productivity, retention, and experience.Implement AI-driven solutions to reduce contact rates, handling time, and analyze customer sentiment for tailored resolutions.Cross-collaborate with technology, product, data engineering, business, and commercial teams to consolidate consumer insights.Develop and implement Co-pilot for chat and inbound support using insights from customer sentiments and pain points.Personalize customer experiences across channels using data and summarization of past interactions.Upskill CS teams in AI capabilities, including prompt construction and data interpretation.Partner with L&D to create relevant courses and playbooks.Design a feedback loop between engineering, CS, and product teams to continuously evolve capabilities.Track key success metrics such as CSAT, Contact Deflection, AI Adoption, and Resolution Rates.Turn success into stories by highlighting how AI helped streamline support and its cost impact.

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    bareilly, India beBeeProfessional Full time

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    bareilly, India beBeeStrategist Full time

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    bareilly, India beBeeGrowth Full time

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    6 days ago

    bareilly, India beBeeCustomerService Full time

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    bareilly, India beBeeDigitalMarketing Full time

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    bareilly, India beBeeLinkBuilder Full time

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