Oracle CCB

Title: Oracle CCB (Customer Care and Billing) Consultant

Location: Bengaluru, Karnataka, India

Contract

Job Overview:

We are seeking a highly skilled and experienced Oracle CCB Consultant to join our team. The ideal candidate will possess expertise in Oracle Customer Care and Billing (CCB) solutions, with a deep understanding of the implementation, configuration, and support of Oracle CCB modules. As an Oracle CCB Consultant, you will play a pivotal role in delivering solutions that improve business processes, enhance customer service operations, and support billing and payment systems.

Key Responsibilities:

Design, implement, and configure Oracle CCB solutions to meet client requirements.

Work closely with business stakeholders to gather requirements, define system specifications, and develop customizations.

Provide expertise in Oracle CCB modules, including billing, payment processing, customer care, and collections.

Lead the testing process, including unit, integration, and user acceptance testing (UAT), ensuring that the system meets functional and technical specifications.

Troubleshoot and resolve technical issues, system bugs, and performance problems within Oracle CCB environments.

Develop and deliver training to end-users and team members on Oracle CCB functionalities and best practices.

Collaborate with Oracle CCB technical and functional teams to deliver high-quality, scalable solutions.

Ensure timely and efficient implementation of Oracle CCB projects, from planning to deployment.

Provide post-implementation support, including system upgrades and enhancements.

Continuously monitor system performance and implement improvements to optimize operational efficiency.

Stay up-to-date with the latest trends, best practices, and updates in Oracle CCB and related technologies.

Required Qualifications and Skills:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Proven experience with Oracle Customer Care and Billing (CCB) implementation and support.

Strong knowledge of Oracle CCB modules and related applications, including Billing, Collections, Payment Processing, and Customer Service.

Familiarity with Oracle Utilities Suite, Oracle MDM (Master Data Management), and Oracle EBS.

Hands-on experience with configuration, customization, and integration of Oracle CCB.

Ability to work with SQL, PL/SQL, and other Oracle tools for troubleshooting and customization.

Experience with full project lifecycles, from requirements gathering to deployment and post-production support.

Strong communication skills with the ability to interact effectively with both technical and non-technical stakeholders.

Excellent problem-solving skills and the ability to work in a fast-paced, deadline-driven environment.

Ability to manage multiple tasks simultaneously and prioritize workload effectively.