IT Engineer

Tryzens Limited is a fast-growing IT solutions consultancy head with headquarters based in London and a proven development centre in Trivandrum, India, a near shore office in Sofia, Bulgaria and in Melbourne, Brisbane, Sydney Australia and in Indianapolis, USA. Our areas of expertise include delivery of digital solutions (eCommerce and Non commerce), multi-channel retail solutions and project management amongst others. We provide best of breed solutions and services to several blue-chip clients primarily within retail, financial services, and other industries. We have built our delivery focused reputation upon technical innovation, in-depth business knowledge, and creative vision, all of which supports our objective of helping clients to gain true value from digital solutions. We have a platform-neutral independent approach working with the world's leading technology partners Salesforce, SAP Commerce, Magento, BigCommerce, Commercetools and Middleware. Tryzens has been awarded Salesforce Commerce Cloud's EMEA delivery partner of 2017You will be part of our dynamic Cloud Engineering team, contributing to the effective management and optimization of Tryzens' IT estate. In this role, you will serve as a Subject Matter Expert for Tryzens' Device Management , overseeing the setup of devices for all users in region, that Tryzens central device policies are consistently applied globally and to  provide desktop/laptop support. Responsibilities:Design, deploy, manage, and maintain desktop computing environments, optimizing for functionality, security, and user satisfaction.Lead end-user compute management by providing technical support, patch management, backup and recovery operations, and maintaining IT standards and compliance.Configure, deploy, and manage Microsoft Intune and other MDM (Mobile Device Management) solutions for enterprise and mobile endpoints to enforce security and compliance.Oversee Microsoft product environments including Windows OS, Microsoft 365, Azure Active Directory, and related endpoint management tools.Setup and configuration of LINUX desktops and support, maintenance.Administer and monitor network connectivity and endpoint security, and support network troubleshooting as required. Provide Tier 2/3 support for user incidents, device onboarding, escalated endpoint management issues, and day-to-day operations.Automate desktop and endpoint tasks using scripting and relevant automation tools (e.g., PowerShell).Document configurations, standard operating procedures, and system changes while maintaining detailed logs.Co-ordinate investigations with our partners to provide support for VPN configuration issues and troubleshooting for remote users.Handle Desktop lifecycle management, including Asset inventory as per compliance requirements. Requirements4–5 years of IT experience, including at least 1–2 years managing Microsoft Intune/MDM environments and desktop management.Hands-on expertise with Microsoft Intune, SCCM, Azure AD, Windows OS patch management, LINUX based OS and endpoint security tools.Strong background in configuring, maintaining, and troubleshooting endpoints including desktops, laptops, and mobile devices. Familiarity with network troubleshooting and configuration for end-user connectivity. Key Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or related field or equivalent.Analytical, problem-solving, and communication skills for user support and escalations. Desirable Certifications (Optional)Microsoft Certified: Endpoint Administrator Associate.Microsoft Certified: Security, Compliance, and Identity Fundamentals.Certifications related to ITIL, networking, or relevant platforms (e.g., CompTIA Network+)Soft SkillsTeam-oriented mindset and ability to collaborate with IT, security, and business stakeholders.Effective verbal and written communication for documentation and end-user support.This role is critical for maintaining a secure, optimized, and efficient endpoint computing environment, directly impacting overall IT security and user productivity.