BayOne Solutions | Customer Success Manager | india

1 week ago


india BayOne Solutions Full time

Position: Customer Success Manager

Location: Gurgaon (Onsite)

Type: Fulltime with BayOne


Responsibilities:

Skills Required

Must have CSM experience in technology industry with tools similar to Jira, SFDC, ServiceNow, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, Ariba

  • Communication and interpersonal skills
  • Problem-solving and analytical thinking
  • Product knowledge and technical expertise
  • Time management and organization
  • Data analysis and interpretation
  • Strategic thinking and planning

Benefits of a CSM

  • Increased customer satisfaction and loyalty
  • Reduced churn rate
  • Improved customer retention\
  • Enhanced product adoption
  • Revenue growth through upsell/cross-sell opportunities

Typical Career Path

  • Customer Support Representative
  • Account Manager
  • Customer Success Manager
  • Senior Customer Success Manager
  • Director of Customer Success



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