SAP Service Management Specialist

6 days ago

madurai, India beBeeCustomer Full time

Job DescriptionAvensys Consulting offers enterprise solution consulting, business intelligence, and business process automation services.The company seeks an experienced SAP Service Mgmt Functional- SAP CRM Service Exp (Fiori exp) professional for a long-term contract position with immediate start requirements.Key responsibilities include creating and tracking notifications for complaints and service requests, prioritizing and classifying notifications, managing service orders, and monitoring stock movements and replenishment levels.Professionals in this role are responsible for providing expert-level support in Customer Service processes, specifically in SAP CRM Service module and S/4 HANA.This involves collaborating with cross-functional teams to resolve customer issues efficiently, ensuring timely issue resolution, and maintaining high-quality customer relationships.Required Skills and Qualifications8+ years of experience with Customer Service processes, specifically in SAP CRM Service module and S/4 HANAStrong understanding of SAP Service Management functionality, including Fiori-based UIsExcellent analytical and problem-solving skills, with the ability to interpret complex data sets and drive results-oriented solutionsExceptional communication and interpersonal skills, with the ability to collaborate effectively with various stakeholdersAbility to work independently with minimal supervision, with a strong emphasis on self-motivation and accountabilityBenefitsThe ideal candidate will have a passion for delivering exceptional customer experiences and driving business growth through innovative solutions. They will be able to balance multiple priorities, manage competing demands, and maintain a high level of productivity in fast-paced environments.OthersCandidates should be highly motivated, flexible, and able to adapt quickly to changing circumstances. They should also possess excellent time management skills, with the ability to prioritize tasks effectively and meet deadlines.

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