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Technology Specialist

1 month ago

navi mumbai, India Orange Business Full time

This role can play various role as Implementation consultants work with clients to deploy Salesforce and ERP CRM solutions and as Business analysts bridge the gap between business needs and technological solutions. As an organization to grow career as a Salesforce and ERP CRM Technology Specialist offers diverse and growing opportunities. The demand for skilled professionals in this field continues to grow, focused by the need for businesses to optimize their operations and improve customer relationships. As a Salesforce and Microsoft Dynamics 365 (D365) Technology Specialist, you have a unique skill set that is highly sought after in the market. These two leading CRM and ERP platforms are integral to many businesses, offering a wealth of career opportunities across various industries. Ensure seamless integration of ERP and CRM systems with other enterprise applications such as e-commerce platforms, HR systems, and financial software, implement and maintain data integration tools to ensure real-time data flow between systems. Evaluate current business processes and identify areas for improvement and implement automation to streamline workflows, reduce manual tasks, and increase efficiency using ERP and CRM solutions.


Responsibilities:


  • BE/B.Tech in Computer Science. or MCA or equivalent
  • Support the deployment of ERP & CRM systems, ensuring smooth integration with existing IT infrastructure.
  • Integrate D365 and Salesforce with applications and configure systems for D365 Finance modules, while developing custom dashboards and automating reports using Power BI and Salesforce Reporting Tool.
  • Develop custom classes, scripts, forms, reports, dashboards, and KPIs, including customized workflows, on D365 and Salesforce.
  • Provide technical analysis for business requirements, recommend process changes for better ERP & CRM adoption, and manage data import, cleansing, duplication, optimization, and maintenance.
  • Communicate with departments to understand processes, customize systems, and coordinate quarterly ERP & CRM training with the technical support team for new users and roles
  • Manage end to end customizations to the ERP & CRM system by making recommendations, highlighting options and pros/cons (impact assessments) of the changes in collaboration with external developers.
  • Apply ERP updates and upgrades to maintain security, and train end-users on functionalities and best practices.
  • Implement CRM workflows to automate sales and marketing, and track and analyse campaign performance to adjust strategies.
  • Align ERP and CRM initiatives with strategic goals, participate in long-term planning, coordinate vendor relationships, and evaluate third-party solutions to enhance capabilities.


Skill Profile:

  • Should have extensive experience on the technical architecture, configuration options, and customization capabilities development experience for about 10-12 years.
  • Proven experience of advanced Microsoft Dynamics 365 CRM & ERP, Salesforce implementation
  • Sound technical and functional knowledge of Microsoft Dynamics 365 CRM & ERP system and Salesforce.
  • Skilled in crafting scalable, flexible, and maintainable Dynamics 365 solutions and Salesforce cloud services, including system architectures, data models, and integration patterns
  • Experienced in integrating Dynamics 365 & Salesforce with ERP, CRM, third-party apps, and custom solutions, and possessing solid knowledge of data migration strategies and tools for Dynamics 365 & Salesforce.
  • Good development skills in languages such as C#, X++, APEX, VisualForce, Lightning Web Components, JavaScript, HTML, CSS, REST API, SOQL, SQL database and experience with frameworks like .NET.
  • Comprehensive grasp of Dynamics 365 & Salesforce security models and roles, coupled with extensive knowledge of compliance standards like GDPR, HIPAA, and industry-specific regulations along with cloud services
  • Deep expertise in Dynamics 365 suite, covering Sales, Marketing, Customer Service, Finance, Supply Chain Management, and comprehensive understanding of D365 capabilities, limitations, and implementation best practices.
  • Ability to understand and navigate the complexities of Interacting with geographical dispersed teams (including of software developers, business users and other third parties)
  • Skilled in project management methodologies and tools for overseeing Dynamics 365 & Salesforce implementation, with leadership abilities to guide teams and ensure effective outcomes.
  • Experienced in developing holistic solutions that meet business goals, while effectively maintaining technical feasibility, business needs, and cost factors.
  • Confident in presenting technical solutions to clients, addressing concerns, and adept at building and maintaining positive client relationships.
  • Understanding of security principles and best practices to ensure the integrity and confidentiality of applications.
  • Proven experience as an SME in ERP & CRM platforms.
  • Good understanding of IT Service Management (ITSM) and Customer Relationship Management (CRM) principles.
  • Expert in presenting technical solutions to clients, addressing concerns, and adept at building and maintaining positive client relationships.