Cloud Contact Center Solutions Specialist

1 day ago


varanasi, India beBeeConsultant Full time

CTI Transformation ConsultantWe are seeking a highly skilled CTI transformation consultant to lead cloud contact center projects for our fintech clients. As a key member of our team, you will work closely with business stakeholders and technical teams to design and implement effective CTI solutions.The ideal candidate should have hands-on experience with Amazon Connect and a strong background in CTI consulting. They must be able to analyze complex requirements and translate them into actionable technical designs.Key Responsibilities:Lead the setup and configuration of Amazon Connect environmentsWork with business teams to gather requirements and translate them into technical designsBuild backend integrations using AWS Lambda and REST APIsIntegrate Amazon Connect with CRM and support systemsSupport user testing, deployment, and documentationTroubleshoot issues and improve existing contact flowsRequired Skills and Qualifications:Minimum 7 years total experience in contact center / CTI space3+ years of hands-on experience with Amazon ConnectProven experience working in a consulting role for CTI transformation projectsStrong knowledge of Amazon Connect features: contact flows, routing, queues, agent setupExperience integrating Amazon Connect with CRMs like Salesforce or ZendeskGood understanding of AWS services: Lambda, DynamoDB, S3, CloudWatchBasic scripting with Node.js or PythonExperience in building or enhancing IVRs using Amazon LexComfortable working independently in a client-facing environmentNice to Have:Exposure to Cisco, Avaya, Genesys (legacy CTI systems)AWS certificationKnowledge of SIP, VoIP, or WebRTCExperience with Amazon Connect Tasks, Contact Lens, Wisdom



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