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Service Delivery Professional
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Service Delivery ProfessionalOur organization seeks a Service Delivery Manager (SDM) to join our team on a full-time permanent basis.The ideal candidate will own key service delivery relationships, delivering excellence in service assurance, liaising with internal technical staff on behalf of clients, provide generalist Cyber consultancy, be application aware, and assist with uncovering growth opportunities with clients through new or product upgrades.This role focuses on delivering SOC services for customers. Experience with SOC, SIEM, and understanding of Cyber security are very important for this role.Key ResponsibilitiesPreparing and presenting client operational reporting at monthly meetingsClient SLAs and Reporting (including driving enhancements)Ensuring L1 and L2 analysts meet SLA and follow procedures.Excellent report writing skills.Onboarding of new Clients.Continuously improving operations and client engagement.Continual Service Improvement Plans (CSIP) for client patch.Developing a deep understanding of the client's business, including orchestration of strategic business planning, roadmaps, and workshops.Risk and Issue Management.Problem Management.Scope Management.Change Management.Major incident management.
